Privacy Policy

Diamond Epoxy Pros (“we,” “us,” or “our”) operates this website. This Privacy Policy outlines the types of information we collect from visitors and how that information is handled and protected.

1. Information We Collect

Because our primary service model is direct telephone contact, we do not require visitors to submit personal information through public web forms. When you call our published telephone numbers, call metrics (such as call duration, general geographic area, and referring page) may be recorded to evaluate advertising effectiveness and improve customer support.

Our web servers and standard analytics services (such as Google Analytics) may also log non-personally identifiable diagnostic information, including browser type, operating system, pages viewed, and visit timestamps.

2. Use of Information

Any information gathered during telephone consultations or website navigation is utilized strictly to:

• Schedule on-site flooring inspections and written project estimates.
• Coordinate installer crew dispatch and project communication.
• Maintain customer warranty and service records.
• Analyze website performance and improve technical functionality.

3. Information Sharing & Third Parties

We do not sell, rent, lease, or trade customer contact details or telephone numbers to third-party marketing companies. Information is shared only with verified internal team members or trusted service providers (e.g., telephone routing services) necessary to fulfill our flooring services.

4. Cookies & Tracking

This website may use cookies and similar web technologies to enhance navigation efficiency and compile aggregate analytics. You can adjust your browser settings to decline cookies at any time.

5. Contact Information

If you have questions or concerns regarding our privacy practices, please contact us by telephone at (904) 533-7260.